Frequently Asked Questions

Find answers to common questions about our 3PL services, pricing, and operations in Dubai UAE.

Most Popular Questions

This section is designed to answer common questions about our services, procedures, and pricing. Whether you're a new client or have been with us for years, you'll find detailed information about how we operate and how we can help enhance your eCommerce business in the UAE.

General Questions

What is Tazeet Prep?

Tazeet Prep is a comprehensive warehouse service provider, prep center, and third-party logistics (3PL) company in the UAE. We offer efficient storage, preparation, and distribution solutions to enhance your business operations.

What is your company's vision?

Our vision is to enhance the productivity of our clients and positively impact their eCommerce sales in the United Arab Emirates.

What services does Tazeet Prep provide?

We provide comprehensive logistics solutions including:

  • FNSKU labeling
  • Polybag packing/bundling
  • Bubble packing/bundling
  • Box packing/bundling
  • FBM order handling
  • LTL pallet making
  • Performance return management
  • Warehouse storage
  • Import services from China

Operations & Procedures

What happens when a shipment is received at Tazeet Prep?

Our team updates the client once a shipment is received if the name of the store is on the label. We verify the contents and condition of the shipment before proceeding with any services.

What should I do after being notified of a received shipment?

The client provides labels and specific instructions for product preparation through our client portal or via email. Our team will then process your inventory according to your requirements.

How long does it take to complete an order?

Orders are typically completed within 24 to 48 hours (1 to 2 business days) after receiving all necessary information and labels. Our team then provides box information to the client for tracking purposes.

When are shipments sent out?

If shipping labels are provided before 5:00 pm (UAE time), the shipment will be sent out the same day, and the client will be notified with tracking information. Later submissions will be processed the next business day.

What should I ensure when importing products from China or sending inventory to your UAE warehouse?

Ensure that every box is clearly labeled with your store name, which is provided by Tazeet Prep and matches your WhatsApp group name with our team. Proper labeling helps us quickly identify and process your inventory.

Who is responsible if inventory is lost due to the absence of the store name?

Tazeet Prep will not be responsible if your inventory is lost due to the absence of the store name on your shipments. Proper labeling is essential for inventory tracking and management in our facility.

Pricing & Costs

How many days are free for storage?

The first 3 days are free if prep/labeling services are requested. If no service is needed, standard storage/handling fees will apply from the day of receipt.

What are the rates for FNSKU labeling?

FNSKU labeling costs AED 0.50 per label with a minimum of 30 units to avoid an AED 15 minimum service charge. Bulk discounts are available for large volumes.

What are the storage costs?

Storage space costs AED 15 per square foot monthly. We offer volume discounts for clients requiring significant storage space on a long-term basis.

What are the import costs from China?

Importing from China by sea costs AED 600 per cubic meter, including basic customs clearance. Additional fees may apply for special handling, expedited clearance, or specific product categories.

Are there any hidden fees?

No, we believe in transparent pricing. All our fees are clearly outlined in our service agreement. The only additional charges would be for special requests or services outside our standard offerings, which would be discussed and approved in advance.

Additional Services

Do you offer bundling services?

Yes, we offer several bundling options:

  • Polybag bundling: AED 1.50 per bundle
  • Bubble wrap bundling: AED 2.00 per bundle
  • Box bundling: AED 2.50 per bundle

Minimum charges may apply for small quantities.

Do you handle FBM (Fulfillment by Merchant) orders?

Yes, we provide comprehensive FBM fulfillment services including:

  • Order processing: AED 3.00 per order
  • Packing and labeling
  • Same-day dispatch for orders received before 1PM
  • Tracking updates
  • Return management
Do you provide photography or inspection services?

Yes, we offer additional quality control services:

  • Product inspection: AED 5.00 per item
  • Basic product photography (white background): AED 10.00 per item
  • Advanced product photography (lifestyle shots): AED 25.00 per item

Still Have Questions?

Can't find what you're looking for? Our customer support team is ready to help you with any additional questions about our services.

Contact Our Team